Refund policy

 Return Policy

If you are unsatisfied with your Purely Equines purchase for any reason, please contact us at sales@purelyequines.com and we’ll be happy to help.

We want you to be satisfied with your purchase. If you need to return an item, please review the guidelines below.

Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused and in original packaging.

  • Proof of purchase is required.

Non-Returnable Items

  • Clearance or final sale items

  • Items marked as non-returnable at time of purchase

Refunds

  • Approved returns will be refunded to the original form of payment.

  • Shipping charges are non-refundable.

  • Refunds are processed within 7–10 business days after the return is received and inspected.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 5 business days of delivery so we can make it right.

How to Start a Return

Contact us at sales@purelyequines.com with your order number and reason for return.